Refund & Return Policy
What is the return policy for candles?
We offer a 30-day return policy for any unused candles. Please ensure the candles are in their original packaging and include proof of purchase.
What happens if my candle arrives damaged?
We apologize for any inconvenience. Please contact our customer service team within 48 hours of receiving the damaged candle, and we will send a replacement at no additional cost.
Can I exchange my candle for a different scent?
Unfortunately, we do not offer exchanges for different scents at this time. However, you can return the original candle and place a new order for the desired scent.
Are there any restrictions on returns?
Returns must be made within 30 days of the purchase date, and the candles must be unused and in their original packaging. We do not accept returns for candles that have been burned or used.
Do I have to pay for shipping on returns?
Yes, customers are responsible for the cost of shipping on returns. We recommend using a trackable shipping method for your protection.
How long does it take to process a return?
Returns are typically processed within 7-10 business days of receipt. You will receive an email confirmation once your return has been processed.
What if I received the wrong candle?
If you received the wrong candle, please contact our customer service team within 48 hours of receiving the shipment, and we will send the correct candle at no additional cost.
Can I return a candle that was purchased on sale?
Yes, sale items are eligible for return as long as they meet our return policy criteria.
Can I return a candle that was a gift?
Yes, you can return a candle that was a gift as long as you have proof of purchase and the candle is unused and in its original packaging.